Our Aim:

We've tried to develop policies that are fair to all involved, and to state them plainly. Please e-mail if you have any questions.

Returns:

Items must be in as-shipped condition, not scratched, scuffed, cut, etc. E-mail or call for return authorization (RA) number before returning any item. A repackaging fee will apply if packing materials are not returned complete. Postage and insurance are the responsibility of the sender, except we'll pay the shipping (by surface shipping) if we made a mistake, such as shipping the wrong item. Care should be taken to individually wrap each item to protect from scratching or rubbing, because shipping insurance doesn't cover damage caused by inadequate packing.

Refunds:

Refunds (and refused deliveries) are subject to 20% restocking fee with $20 minimum. Despite the restocking fee, we lose money on returned items because of shipping, time, handling, repackaging, item depreciation, card transaction fees, and other costs.

Refused Deliveries:

Refused deliveries and order cancellations received after merchandise has been shipped are considered "items returned."

Exchanges:

There is a 10% restocking fee for exchanges if the item being exchanged is in condition as shipped.

Shipping:

APO/FPO Shipping:

Shipping to APO/FPO addresses must be by U.S. Mail, and costs us about double the normal rate. We've considered charging for the difference, but here's what we decided: Our military families are underpaid and many are putting their lives on the line daily to keep the bad guys on the proper side of the wall (Thank you from the bottom of our hearts). If you're in the military and you can provide an address to which we can ship by UPS, that would help us out and we'd appreciate it. But if you can't, then you still get our standard shipping deal anyway, and we'll absorb the difference because, like a lot of people, we owe you one. Everyone at Herb Blossom Express would like to thank you from the bottom of our hearts, and wish you a safe return.

Shipment Method for Remedy of Error:

In the event that Her Blossom Express ships a wrong item, shipment of a replacement item within the U.S. 48 states will be by ground shipping. If you order any item for shipment within the U.S. but intend to use it outside the U.S., be sure to inspect it thoroughly before taking it outside the country because we will pay for shipment of replacement items only to U.S. and Canadian addresses.

Motor Freight Shipments:

When receiving a shipment that's delivered by motor freight (this would normally apply only to large commercial equipment), by the freight lines' regulations it is the responsibility of the receiving party to carefully inspect the goods upon arrival. Any damage that occurs during shipping will be remedied by the insurance provided by the carrier, and that coverage is available only if visible damage is noted on the freight bill before the consignee signs to accept delivery. (If severe damage is evident, the consignee also has the option to refuse delivery.) Any concealed damage can be reported after taking delivery, but must be reported with 7 days.

Receipts:

When ordering online, your receipt is available for printing at "Step 3" (the final step) of checkout. Receipts for items ordered by phone will be e-mailed or mailed to you. Most manufacturers require receipt for warranty service, so be sure to keep your receipt.

Personal Checks and Money Orders:

Orders paid by personal check can be shipped 5 business days after receipt. Orders paid with a money order purchased from a U.S. Post Office are processed for shipment as soon they're received (for a U.S. Postal Money Order you must take cash to the Post Office.) Orders paid with checks or with money orders from any place other than the U.S. Post Office are processed for shipment after 5 business days.

Canadian Orders:

We are sometimes not able to take payment for Canadian orders by credit card. In those cases, payment can be made by cashier's check from a U.S. owned bank such as Bank of America, or by Canadian Postal Money Order in U.S. dollars (a $5 fee must be added to such international payments because, unfortunately, we are charged a $5 to deposit them.)

Import Fees:

Any and all import fees which may be assessed on items shipped outside the U.S. are solely the responsibility of the purchaser.

Alaska and Hawaii Orders:

There are additional charges for shipping most items to AK and HI, and most shipments to AK and HI are by Priority Mail.

Non U.S./Canadian Orders:

For orders for shipment outside the U.S. and Canada we cannot accept payment by credit card. Payment must be by cashier's check from a U.S. owned bank such as Bank of America.

Privacy:

We do not sell or otherwise disclose customer information to any outside party not directly involved in fulfilling your order.

Security:

Our online ordering system is encrypted for your protection. Customer credit card information is never transmitted by insecure means.

Typos:

Herb Blossom Express is not responsible for typographical errors. We do appreciate hearing about any inaccurate information on our site, and a discount is available to anyone who alerts us to a pricing error.